Orders
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We're sorry to hear you want to cancel. If you need our help with anything, just contact us through your account and we will be happy to help. We will send you an email once the items have been cancelled successfully. If the cancellation fails, this is because the order is almost ready to be s...
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Can I check on the status of my order
Creating an account will make it easy to keep an eye on your orders. Once you've logged in you'll see each individual order that you've placed with us, select the one that you want and discover all the information you need. We'll also send you an email as soon as it's on the way along with trac... -
Can I make changes to my basket
Absolutely!! Simply click the basket icon in the top right hand corner of the website and this will show all of the items you've added so far. Use the + to add more of the same item or the – if you have added too many. If you want to remove the item completely, just hit the X button. -
Can my delivery address and billing address be different
Absolutely! You will have the option to select the same address as billing or input a new address for delivery. -
Easy! Find the items you want and click to add them to your basket. Once you've got all you need, select the basket icon and proceed to checkout. Input all the relevant details and you’re good to go!! We’ll let you know that your order is complete by sending you an email. You'll also be given a t...
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I am missing an item from my order
We sometimes ship items separately to make sure that they get to you as quickly as possible. Your dispatch email will confirm what has been sent to you. If the missing item isn’t on there you will need to wait that little bit longer. If it has been sent then send a message to us through your ac... -
We sometimes ship items separately to make sure that they get to you as quickly as possible. Your dispatch email will confirm when your order has been dispatched, if you don't receive a dispatch notification within 4 business days, please contact us. If you have received a dispatch notification ...
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We're sorry that this has happened and we will do what we can to make sure you get the best outcome. Please contact us to tell us more, if you can provide your order number, product name, details of the fault and an image (if necessary) then this will speed up the process!
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I've ordered the wrong item. what do I do
No worries, you can try and cancel the item in your account. Click the one you wish to cancel and we’ll send you and email to let you know if it worked. If you can’t cancel it you can send it back to us. Our Returns Policy is just here. -
The item I would like to order is out of stock, why is it on the website
We always aim to get our items back in stock so you can purchase them in the future. -
Why has my order been cancelled
We don’t want to cancel any orders but occasionally we might have to. This can be down to issues with stock or the price of the item may have been incorrect on our site. -
Will I be notified when my order has been dispatched
Yes, you will receive an email once your items have dispatched. This will contain the delivery address and the goods that are on their way as well as more info!! You'll also receive tracking information, if you use the SHOP app, you will also be able to track your delivery automatically.